DIRECTOR OF TRAINING AND OPERATIONS COMPLIANCE
Full-Time
Location: Corporate Office
Supervisor: President and COO
Posted: 9/4/09

Job Summary
Plans and executes the certification process for all management training and training restaurants. Ensures all restaurant management and team member training programs, processes, and procedures are taught consistently and trainees are capable of implementation in all certified training restaurants. Responsible for the rollout of all new menu training as well as field operational policies, and procedures.

Primary Activities

1. Develops training criteria for restaurant management and team members to ensure all Shoney’s restaurant employees provide excellent customer service and the highest quality food. Ensures all criteria are consistently followed.
2. Develops operations compliance criteria for use in determining Shoney’s restaurant operations compliance for both corporate and franchise restaurants to ensure that all Shoney’s restaurants maintain the highest levels of customer satisfaction and brand image.
3. Designs, creates, and updates all corporate training and compliance materials, policies and procedures with the approval of the President and COO. Utilizes department staff to insure that training and compliance materials are properly distributed and implemented in field operations for corporate and franchise restaurants.
4. Responsible for planning, training and directing all training and compliance staff and all other department employees, ensuring accountability in achieving department objectives and guiding the team toward superior performance.
5. Responsible for overall coordination, direction, and evaluation of Training and Compliance Department direct reports. Carries out responsibilities in accordance with Shoney’s policies and applicable laws. Interviews, hires, and trains all staff members. Addresses employee relation’s issues in a professional manner in accordance with established procedures.
6. Provides direction, guidance and materials to General Managers, Market Leaders and Franchise Business Consultants to ensure restaurant operations and training compliance in the field.
7. Responsible for making sure all training materials are accurate available for distribution upon request.
8. Manages all training schedules working with the Operations Department leadership and updates on training and compliance results.
9. Responsible for coordinating training of all newly hired Market Leaders.
10. Provides assistance to the Operations Department upon the acquisition of a restaurant, the opening or re-opening of a restaurant or the closing of any restaurant.
11. Maintains a great working relationship and good communications with the leaders of the Operations, R&D, Purchasing, Marketing, HR, IT, Franchise, Legal and Accounting Departments in order to update training and compliance materials as needed for menu and overall restaurant operations updates as needed.
12. Coordinates agendas, arranges for instructors, and conducts formal meetings and training sessions as needed.
13. Ensures newly developed programs and training are consistently aligned with the Company’s goals. Constantly develops and implements new and effective training methods, techniques, and ideas.
14. Plans and controls costs in accordance with approved department budget.
15. Responsible for the management of corporate training facilities and assets.
16. Maintains regular and predictable attendance.

Other Activities
1. Performs other essential duties as assigned.
2. Works on special projects as requested by the President and COO.